Recent surveys, studies, forecasts and other quantitative assessments of the progress of AI highlighted workers’ positive attitudes toward AI and robots, challenges in implementing enterprise AI, the perceived benefits of AI in financial services, and the impact of AI on the business of Big Tech.
AI business adoption, attitudes and expectations
50% of workers are currently using some form of AI at work compared to only 32% last year; workers in China (77%) and India (78%) have adopted AI over 2X more than those in France (32%) and Japan (29%); 65% of workers are optimistic, excited and grateful about having robot co-workers and nearly a quarter report having a loving and gratifying relationship with AI at work; 64% of workers would trust a robot more than their manager and half have turned to a robot instead of their manager for advice; workers in India (89%) and China (88%) are more trusting of robots over their managers, but less so in the U.S. (57%), UK (54%) and France (56%); 82% think robots can do things better than their managers, including providing unbiased information (26%), maintaining work schedules (34%), problem solving (29%) and managing a budget (26%); managers are better than robots in understanding workers’ feelings (45%), coaching them (33%) and creating a work culture (29%) [Oracle survey of 8,370 employees, managers and HR leaders in 10 countries]
The growth of AI applications in deployment was actually less this year than last year, with the total percentage of CIOs saying their company has deployed AI now at 19%, up from 14% last year—far lower than the 23% of companies that thought they would newly roll out AI in 2019 [Gartner]
74% of Financial Services Institutions (FI) executives said AI was extremely or very important to the success of their companies today, while 53% predicted it would be extremely important three years from now; about 75% expected that over the next three years their organizations will gain major or significant benefits from AI in increased efficiency/lower costs; while 61% of FI executives said they knew about an AI project at their companies, only 29% of these executives reported on a project that had been fully implemented; only 29% of AI projects are within full implementation phase, with 46% still pilots, 35% in proof of concept and 24% in initial planning; challenges include securing senior management commitment (45%) and securing adequate budget (44%); technologies used in AI projects include virtual agents (72%) and natural language analysis (56%); 50% found it extremely or very challenging to secure talent and 49% found it extremely or very challenging to attract and retain professionals with appropriate skills [Cognizant survey of FI executives in US and Europe]
82% of CEOs say they have a digital initiative or transformation program, but only 23% think their organizations are very effective at harvesting the results of digital, and even fewer CIOs would say they are very strong at this [Gartner surveys of CEOs and CIOs]