Artificial Intelligence In The Workplace: How AI Is Transforming Your Employee Experience
Artificial intelligence (AI) is quickly changing just about every aspect of how we live our lives, and our working lives certainly aren’t exempt from this.
Soon, even those of us who don’t happen to work for technology companies (although as every company moves towards becoming a tech company, that will be increasingly few of us) will find AI-enabled machines increasingly present as we go about our day-to-day activities.
From how we are recruited and on-boarded to how we go about on-the-job training, personal development and eventually passing on our skills and experience to those who follow in our footsteps, AI technology will play an increasingly prominent role.
Here’s an overview of some of the recent advances made in businesses that are currently on the cutting-edge of the AI revolution, and are likely to be increasingly adopted by others seeking to capitalize on the arrival of smart machines.
AI pre-screening of candidates before inviting the most suitable in for interviews is an increasingly common practice at large companies that make thousands of hires each year, and sometimes attract millions of applicants.
Pymetrics is one provider of tools for this purpose. It enables candidates to sit a video interview in their own home, sometimes on a different continent to the organization they are applying to work for. After answering a series of standard questions, their answers – as well as their facial expressions and body language – are analyzed to determine whether or not they would be a good fit for the role.
Another company providing these services is Montage, which claims that 100 of the Fortune 500 companies have used their AI-driven interviewing tool to identify talent before issuing invitations for interviews.
When it comes to onboarding, AI-enabled chatbots are the current tool of choice, for helping new hires settle into their roles and get to grips with the various facets of the organizations they’ve joined.
Multinational consumer goods manufacturer Unilever uses a chatbot called Unabot, that employs natural language processing (NLP) to answer employees’ questions in plain, human language. Advice is available on everything from where they can catch a shuttle bus to the office in the morning, to how to deal with HR and payroll issues.
Recruitment and onboarding
Before we even set foot in a new workplace, it could soon be a fact that AI-enabled machines have played their part in ensuring we’re the right person for the job.